Delivery Policy

Everything we deliver is digital

GridKind sells digital products and entitlements. We hold no physical stock, operate no warehouse or fulfilment centre, and ship nothing. There are no delivery charges, couriers, tracking numbers, or delivery addresses. A closed-beta merchant experience is represented by a digital test entitlement; it does not create a real booking or in-person service.

How each product is delivered

Retailer food vouchers. Issued as a private voucher code and made available to the recipient in authenticated Gridkind. Viewing a code may require a fresh, user-initiated mobile verification. Redeemed in store at the issuing retailer.

Airtime. After provider-confirmed test payment, the configured sandbox fulfilment provider records a simulated top-up for the selected mobile number. No live airtime is loaded. Data bundles are unavailable in the current closed beta.

Merchant experiences. Closed-beta demo experiences create a private digital test entitlement only. No live card or live money is charged, and no real booking, in-person service or provider commitment is created.

Timing

Payment confirmation and delivery are separate states. Simulated airtime fulfilment is normally automated. Voucher or entitlement issuance may use allocated inventory or require operator review, and GridKind shows the current state. An unavailable fulfilment provider may move delivery into recovery or refund review.

A refund is not complete when review starts or a provider accepts a request. It remains pending until the payment provider confirms it, and it returns to the original payment method. Nothing in this policy limits a mandatory consumer right.

You need no app-store download. Gridkind works in the browser and may be installed as a PWA, but a network connection and the required private access check are needed to retrieve a new delivery.

Delivery to another person

Where you buy for someone else, delivery goes to the recipient's mobile number, not to you. Supplying the correct number is your responsibility, and a product delivered to the number you gave us is treated as delivered.

If a number was entered incorrectly, contact support@gridkind.co immediately. An unredeemed voucher can be corrected only where its state and issuer rules permit it. A completed simulated airtime top-up cannot generally be reversed.

Group contributions

Closed-beta collections use Paystack test mode only. Each successful test checkout is recorded immediately as a simulated captured contribution; no live card or live money is charged. The contribution itself delivers nothing. When provider-confirmed captured contributions exactly reach the target, separate issuance begins and may require operator review. If the target is missed, nothing is issued and captured simulations enter refund processing.

Voucher validity

A GridKind merchant voucher is valid until the earlier of full redemption or three years after issue. GridKind charges no dormancy, management or value-reducing fee.

Retailer vouchers carry the named retailer's terms shown before purchase. A simulated airtime top-up creates no separate GridKind voucher; the configured sandbox provider's test-product rules apply. Data bundles are unavailable.

Unredeemed voucher records

GridKind records each voucher's issue, redemption, cancellation and refund state against its order so the current obligation can be traced.

An unredeemed voucher is not a member wallet balance and cannot be withdrawn as cash. Contact support@gridkind.co with the order reference for an available record or cancellation review.

Proof of delivery

GridKind records each order's delivery state, timestamps and available provider evidence. The payer or recipient can review the current state in authenticated Activity or request the available records.

Problems

If something has not arrived, check Activity in authenticated GridKind first, then contact support@gridkind.co with the order reference.